Customer Satisfaction Survey

1. The 9-1-1 call was handled in a prompt, courteous and competent manner: (required)

2. The Firefighters' actions helped reduce property damage, resolved the situation or made the situation safer (required)

3. The Firefighters' took actions and provided customer service beyond my expectations: (required)

4. Rate the overall experience with the Fire Department and the services provided: (required)

5. The Firefighters' response time to my emergency was prompt: (required)

6. The Firefighters' acted in a concerned, caring and professional manner: (required)

7. The assistance provided to me by the officers and firefighters during and after my emergency was: (required)

Do you have smoke alarms in your home or business? (required)

Yes

No

Did your smoke alarm alert you of the fire? (required)

Yes

No

Was 9-1-1 called immediately upon discovering the fire? (required)

Yes

No

Would you like your Fire Department to conduct a safety inspection of your home or business? (required)

Yes

No

Would you be interested in learning more about fire safety in you home or business? (required)

Yes

No

Do you have any suggestions about how we could improve our services to you? (required)

Alarm#:

Date:

Situation:

Station#:

Shift:

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